frequently asked questions
Do you need my account password?
NO. The purchase is 100% secure. We never ask any customer for their password. Credits and items are delivered exclusively in a public way (via the in-game transfer system). The only information you provide is your profile identifier.
Is BloxShop Brasil official?
No. We are an independent marketplace for virtual items. We have no affiliation, sponsorship, or partnership with official developers. We broker items on the secondary market with safety and transparency.
How does buying digital products work?
We sell the time invested in the Evolution of Digital Profiles. After payment, you receive the access keys to an exclusive digital profile, the result of the progression service performed by our team.
Can I request a refund?
Refunds are only issued in case of unresolved technical problems or delivery errors.
Delivery Guarantee: The customer is entitled to a full refund if the digital product is not delivered within 24 business hours.
Products delivered correctly and accessed are not eligible for a refund based on simple buyer’s remorse, due to the nature of the product (consumable/digital), in accordance with our policy.
How does customer support work?
Our support runs on Discord or the site chat (created right after purchase), Monday to Friday, from 10am to 8pm.
We respond quickly to resolve questions, access issues, or guidance on how to use the accounts and credits.
How long does it take to receive my account?
Delivery is instant after payment confirmation. You receive the access details automatically.
How do I receive the credits?
Virtual assets are delivered digitally through in-game transfer systems, according to the mechanics of the destination ecosystem. The balance is credited within 5 business days.
Can I update the credentials of the purchased profile?
Yes. The access profile is for your exclusive use. We strongly recommend updating the credentials, linking your email/phone, and enabling two-factor authentication (2FA) to ensure the full security of your new profile.
Which payment methods are accepted?
We accept credit card. Payment confirmation is done automatically in our system.
Are the access profiles shared?
No. Each profile is delivered exclusively. None of the credentials offered were obtained through automated techniques, phishing, or any technical breach. We guarantee the origin and integrity of every account created by our team.
What if I lose the profile credentials after some time?
Contact support immediately.
We guarantee initial access and review each case to restore or replace access, according to the purchase conditions - read our policy.
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