BloxShop is an independent studio specialized in creating and brokering digital experiences for virtual ecosystems.
We offer the following services:

• Credit Brokering: A service for processing and delivering in-game digital benefits to the user, using resources already acquired privately;
• Evolution of Digital Profiles: We sell the dedicated time invested in the progression and leveling of profiles, delivering access to the resulting database from the service performed by our team.

Disclaimer: BloxShop Brasil is an independent brokering platform. We have NO affiliation, sponsorship, or official partnership with trademark owners or developers of external platforms. We operate exclusively in the secondary market for digital goods, independently.

Digital Credits: Benefits brokered by our team

• Right of use within the destination ecosystem, transferred via official in-game systems
• Ownership and use are governed by the policies of the final platform.

Evolution Service (Access Unit): Database resulting from a technical service

• Personal, non-exclusive, and non-transferable right of use
• Access is automatic: we send the access license after confirmation of payment for the service provided.

We operate exclusively in the secondary market for independent digital goods. The handling, ownership, and transfer of credentials or virtual benefits are carried out independently. The customer acknowledges and assumes full responsibility for the suitability of the final use of the assets under the policies of any destination ecosystem.

• Instant delivery: access keys are generated and sent automatically after purchase confirmation.
• Support: questions and inconsistencies can be handled via Discord or the site chat, available Monday to Friday, from 10am to 8pm.
• Integrity: we guarantee that each profile is unique, exclusive, and not reused.
• Replacement or full refund: if the item received does not match the description, a functional replacement or full refund in equivalent assets will be offered.

The destination platform may, at its discretion, apply restrictions to credits obtained outside its primary flow. In such cases, the policies of the final ecosystem apply exclusively.

Replacement Window

The customer has up to 10 minutes after receipt to request a replacement of the access.
All customers receive this information in a private message on Discord.

Delivery and Validity

Profiles are delivered valid and tested. If the credentials are invalid, the system will issue a guaranteed refund, and you can try the purchase again.

Invalid Access or Missing Items

• The customer must open a support ticket within the 10-minute window;
• It is mandatory to send a video proving the error, showing the access attempt (copy and paste the credentials) and the error message on screen;

Refund and Replacement

The customer agrees that a refund or replacement will only occur in case of:

• Invalid credentials that cannot be replaced;
• Missing item that cannot be restocked.

We do not issue refunds or replacements for buyer’s remorse or outside the 10-minute window, considered sufficient time to test the access.

Delivery Guarantee (Delay Remorse): The customer is entitled to a full refund if the purchased digital product is not delivered within 24 business hours after payment confirmation, upon request through our support channels.

After receiving the license keys and confirming the connection, the customer must immediately:

• Update the license credentials;
• Link an email and phone number;
• Enable two-factor authentication (2FA).

These measures ensure security and prevent access restrictions due to lack of authentication.

Robux orders are delivered through a gamepass created by the customer themselves on their platform profile. After payment is approved, BloxShop purchases that gamepass to complete the delivery.

By the rules of the destination platform itself, the customer is solely responsible for preparing their profile to receive the service. By completing a purchase in this category, the customer declares they are aware of and agree to:

• Create the gamepass with the exact value shown in the order (the platform charges a 30% fee on every gamepass sold — this calculation is already shown in the product description);
• Disable the gamepass’s regional pricing so the value stays identical in any region;
• Keep the profile able to receive the payment, respecting the holding period (usually 5 days) imposed by the platform for releasing the credit to the seller.

Refund: The customer expressly acknowledges that these settings are technical prerequisites required by the platform and not by BloxShop. Because this is a mandatory condition for delivery, there will be no refund or replacement in the following cases:

• Gamepass not created by the customer after payment;
• Gamepass created with a value different from the one shown in the order;
• Regional pricing not disabled;
• Profile ineligible to receive payment due to restrictions imposed by the destination platform.

The product page provides a step-by-step tutorial (PC and Mobile) for creating the gamepass and disabling regional pricing. If in doubt, the customer can reach real-time support via the site chat or official Discord before completing the setup.

By purchasing any BloxShop product, the customer agrees to:

• Keep the digital license and received data securely stored;
• Comply with the rules of the destination platforms;
• Not use the services or credits for illicit activities, fraud, harassment, hate speech, or any practice contrary to digital morality.

We provide our services "as is", as set out in the "Services as is" section of the Discord Terms.
BloxShop is not responsible for:

• Restrictions applied by external platforms due to misuse;
• External network interruptions, server failures, or disasters beyond our control.

By completing a purchase, the customer declares they have read, understood, and fully accepted these Purchase Terms and the supplementary policies published on the BloxShop site and Discord.

IDENTIFICATION
BloxShop Brasil operates under CNPJ: 57.279.842/0001-41 (HEAD OFFICE).
We operate as an independent studio in Brazil.